2014年 04月 21日
Phoenix prolongs insurance policy payout |
< img alt="dcsimg" id="dcsimg" width="1" height="1" src="//webtrends.telegraph.co.uk/dcsshgbi400000gscd62rrg43_4o2o/njs.gif?MLC=&Channel=&Genre=&Category=&Content_Type=&Level=&source=&dcsuri=/nojavascript&WT.js=No&WT.tv=10.2.10&dcssip=www.telegraph.co. Telegraph.co. MS was paid £684, as well as £50 for goodwill Photo: Brian Jackson / Alamy By Jessica Gorst-Williams7:25AM BST 21 Apr 2014Comments Approximately 20 years ago I entered into an insurance savings policy with my wife. Subsequent to that I was divorced but continued the payments and went to work abroad. The policy was due to mature but no information was received. I have now been in regular correspondence for some time and completed several forms in teens of pages for details of date of birth, previous addresses, photo, passport copy, driving licence copy, birth certificate and more. My ex-wife had spoken to Phoenix who asked for confirmation she did not want any part of the funds, and was told to post confirmation and the cheque in settlement would be sent to me within 14 days. I am sill waiting. A policy in the joint names of you and your ex-wife had been made “paid up” due to non receipt of premiums. Your ex-wife had long ago given up her interest in it. Phoenix, when I approached it, said it could not find any record of the identification and verification documents it needed. This was even though you report having filled in and sent the insurer copious paperwork of the ilk it was looking for. Phoenix now said it had found clear instructions from your ex-wife to pay the full policy proceeds to you. The sum at issue was £684, which in the scheme of things is not a lot. Sometimes in such circumstances, I argued, common sense should prevail. The £684 policy amount was now paid with no more ado. It was followed eventually by a £50 gesture of goodwill given on the grounds that Phoenix had not been as efficient as it might have been. Because of the volume of mail received, it is not possible to respond to every letter and correspondence cannot be entered into. Please do not send original documents or stamped and addressed envelopes. Responsibility, legal or otherwise, for answers given cannot be accepted. Cases currently with an ombudsman, going through a court of law or sent to other columns will not be considered. In addition, Jessica cannot take up issues when the writer is a third party, other than in exceptional circumstances and cannot respond to emails. A full postal address, a signature and daytime telephone number are needed. Please address letters to: Jessica, Your Money, The Daily Telegraph, 111 Buckingham Palace Road, London SW1W 0DT. Good for small investors. Good for larger portfolios and shares. A low 0. 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| 2014-04-21 16:08